In what format will I receive my video files?

We usually supply our finished videos in the most commonly used formats for web distribution, typically .mp4. However we’re happy to convert these into pretty much any other format free of charge.

What kind of Equipment do you use?

We film everything on professional broadcast-quality 4K video cameras and use additional kit – such as radio mics, lighting kit, or drone – where appropriate. We continually invest in new kit and software to keep up-to-date with the rapidly changing standards of the industry.

Do you add voice overs and music?

Yes, if necessary for your video, we can take care of the voice over recording as well as insert a royalty-free music bed under your video. You will not need to worry about monetizing your video since it will have all the necessary licensing.

Do you include RAW Videos?

Yes, your RAW footage fee is included in your final quote, and you will have RAW commercial access as long as you have a Google Drive or Dropbox. If you would like a physical 2TB SSD that contains all your RAW footage and that is mailed to you, it will be an additional fee of $500.

What does the video production process involve?

Every project is different, but broadly speaking the production process can be broken down into three phases:

Pre-production: This is when we work with you to learn all about your business and together define what it is you need from video. Some of the questions we might explore are: Who is your target audience? What platforms do you want to publish on? What are the key messages you want to communicate? And from there, we’ll create a video outline and/or detailed script, confirm budgets and arrange any filming dates with you.

Production: AKA ‘filming’. This is bit most people think of when they talk about creating videos. Our crew will capture all the required footage – such as interviews, event footage or product demonstrations. We might film at your premises, at our studio or at some other locations relevant to the video messages.

Post-production: Once we’ve captured all the footage we’ll get to work on the edit, crafting the footage into a coherent narrative and adding graphics, titles and music as appropriate. You’ll have chance to review one or more drafts and give feedback before everything is finalized.

Do you offer photography?

We have the option to include photography onto any event coverage video package. If you need photography only for your event, we can definitely take care of you.

How long is the editing process?

It depends on the type of deliverable. For example, a brief photoshoot may take 1-14 business days, but a 3 minute promo video could take anywhere from 4-12 business weeks. You will be given an estimate of how long your specific project may take in the pre-production meetings.

Can you add subtitles to your videos?

Adding subtitles is an increasingly common request and we’re able to offer two options. We can either add subtitles directly to the video (so they always appear no matter when or how the video is accessed) or we can provide a separate subtitle file that can be uploaded to YouTube and other platforms alongside the video. This allows you to toggle the subtitles on and off, and to have several subtitle files in different languages for one video. Subtitled are priced based on $15 per minute of video.